Freinds do are you jobless in this pandemic situation? Looking for a job? Then in this article, you will get details information about call center jobs in Air Arabia airline. Yes, this is an airline job; it will not posting inside the airport. You have to work in the office outside of the airport.
All the male and female can apply for Air Arabia call center jobs. But remember, you should have the right to stay and work in Egypt because the job location is Egypt.
If you want to apply for call center jobs as a fresher in Air Arabia, you should check the below details. Like the requirement criteria of call center jobs, Job descriptions and how to apply online for airline call centre agent jobs.
Requierment Craiteria of Call Center Jobs
- You should have clear your high School/Diploma or equivalent.
- You should have clear knowledge on Microsoft Office.
- Applicant should know good English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
- No hearing or articulatory problems are allowed for this job.
- This role does not require any previous experience; Any experience will be considered as an advantage.
- Ability to understand market trends and lead them to effective customer care solutions
- Presents effective communication skills that enable him to build sales and marketing techniques.
- Able to understand customer problems and direct them to the right channel.
- As a call center agent you have to work for long hours and under pressure.
- Able to identify problems and react quickly to situations of various nature such as angry customers, complaints and special requests.
- Demonstrates ability to contribute against business strategy and successfully deliver and determine KPIs.
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Job Descriptions of Call Center Agent
- Handles customer inquiries, requests and complaints in a positive effective manner, while reflecting the company’s branding and corporate image in a positive manner and in accordance with approved quality standards.
- Answering customers’ incoming calls deals with all types of inquiries, requests and complaints, which are timely and accurately correct to reflect the company’s positive image.
- Provides accurate information about the company’s products and services; Procedures, bookings and modifications are canceled upon reservation.
- Handles customer complaints of various nature, identify and prioritize problems according to complexity, and provide solutions accordingly.
- As necessary, the contact center or any other department raises complaints for related parties and action is taken.
- Promotes the company’s products and services through cross-selling such as subsidiaries, holiday packages, loyalty programs, etc., which ensure monthly targets and thus increase revenue and sales.
- Leads calls to contact center sales agents and area sales agents as needed and follows up with customers to answer inquiries effectively.
- Demonstrates an in-depth understanding of the core activities and activities of the contact center, supporting the team in day-to-day tasks, thereby achieving maximum productivity, flexibility and collaboration.
- All key performance indicators have been ensured for customer satisfaction, including agreed service levels, quality standards, and productivity.
- Demonstrates readiness and cooperation in learning new initiatives and methodologies that add value to overall performance.
- Any additional responsibility is performed as advised by the line manager / supervisor.
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How to Apply Online for Call Center Jobs
Freinds if you have check all the criteria from the above list and if you think you are eligible for this job. Then you can click here. It will take you to the airline official webpage.
Then you need to click on the apply now button from the bottom corner. There will be two option; you need to click on apply now and then create your new account or login yourself on the Air Arabia job portal to apply for call center jobs.
After you apply, online company HR will shortlist your application among all. If your resume or application is shortlisted, they will contact you for the interview process.
Hope this article will help you to apply for call center jobs in Air Arabia. Now you need to apply online and wait for few days to shortlisting your resume.
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